"Obstruction check picker" error

Tivoli Storage Manager

If this error flags up on the tape unit you will be unable to load or eject any tapes. Also restores will be impossible. Pull out both cartridges and make sure no tapes are sticking out Check the tapes at the back and make sure none are sticking out Finally, switch off the unit and slowly move the picker across. There may be a tape dropped somewhere. Last time it was propped up to the right of the picker/install door.

"Data on server unavailable" error

Tivoli Storage Manager When you are trying to restore data using TSM, you may get an error saying something like "Data on server unavailable". This will indicate a problem with TSM seeing the drive device. If you log onto the command line utility of TSM and type the following "q path" Drives 1 & 2 should has Yes under Online. If this says No then you will need to phone Real and they will talk you through the process of switching them back on. Also if you type "q drive" both drives should be online This usually happens after the machine has had errors and TSM decides to mark them as offline. Can happen if the drive flaggs up "Obstruction Check Picker" error.