1067 error The process terminated unexpectedly Sage

Now I had this issue with Sage 50 Accounts Version 21. 
It was working fine, the user stopped the service and deleted the QUEUE.DTA file which is the recommended procedure for removing locked computer/users.  

Once deleted, the service didn't start and came up with "1067 error: The Process terminated unexpectedly"

Sage jumped on, removed the Data service from Program & Features and then deleted the folder "C:\Program Files (x86)\Sage\AccountsService" 

Set the permissions on the "C:\Program Files (x86)\Sage\" folder to include the "Everyone" group and give them Full Permission. 

Then installed the Data Service and this resolved the problem. The service started fine. 

Office 365 Outlook Sync Issues

Mentioned in one of my other posts, this problem was the first I encountered when migrating to Office 365.
Had a user with a shared mailbox that didn't replicate the changes from one machine to all the others. They all had to have Cache Mode enabled due to their poor internet connection. In this case it was company contacts.
The way I noticed was to right mouse click on the Contacts folder, select Properties and then Synchronize. This is a great way of telling you if the cached version (Offline) is the same as the server version (Server). Using this i could see discrepancies.
Cut a long story short, Microsoft advised me to download and run "Microsoft Office Configuration Analyzer Tool 1.2" or sometimes called "OffCat". I ran this to analyze the mailbox in question.
It flagged up errors because the total number of folders, at the moment, was too high. It said there were 525.
After I asked the user to tidy the mailbox, I ran it again and it found 362. Confirmed with Microsoft if this was OK and it was.
They haven't had any issues since.
I believe there is also a limit on the total number of items in a mailbox. I assume Microsoft will fix this issue in time.

Office 365 Mailbox folders sync issue with Android & iPhones

Come across a number of issues with mailboxes with either a large number of folders under one folder, Inbox for example, or with multiple nested folders.
But the latest I had involved a user with about 60+ folders under her Inbox. She complained that once I migrated her mailbox to Office 365, on her Android phone when navigating to "Show all folders" under her Inbox, she could only see about 4. This was the same on her iPad. The ones viewable have been newly created since migration.
Digging around I found the issue and solution.

Issue
When doing a "normal" migration, setting up the mailbox and PST'ing the data into it, there is some kind of flag attached to the folder. As a result this folder will not sync. To test I tried to create a new folder and this was view able from the Android handset. This is because the flag attached to the new folder is now different under the Office 365 environment.

Fix
You have to do the following;

1. Pick a folder and rename it with "OLD" tagged to the end of it.
2. Create a new folder with the same name, except for the "OLD" bit. 
3. Move all the mail from the "OLD" folder into the newly created one. 
4. Delete the folder with "OLD" tagged at the end. 

Low and behold this worked. Took me three hours to do this on this users particular mailbox. I have the same issue with another that has even more folders. 

This handset was running the latest version of Android so this is most defiantly an Office 365 problem.

Error 797: Modem not Found

I had a user ring me twice with this problem. The symptoms both the same. A windows VPN connection trying to access a bog standard Windows server configured for remote access. Works fine for a while and then they get the Error 797 cannot find modem.

The issue is that the VPN connection suddenly can't see the LAN connection and tries to use a modem connection. The first time I got around the problem was to re-install the wireless drivers, user was using wireless at the time, and re-set up the VPN connection.

Now the machine did have references to an old 3G modem which the user never used. I assumed this is what the VPN connection was falling back to when it didn't like the LAN connection any more.

1. So I first removed all references to this modem in both "Control Panel" and "Network Connections"
2. Checked in Device manager.
3. Clicked on View\Show Hidden Devices
4. Click on "Non-Plug and Play Drivers
5. Under here there was an entry called "NDProxy" this was marked as "Device not working properly" So I deleted it and restarted the machine.
6. Then I set up the VPN connection again and it worked.

UPDATE: Strangely I have had a second laptop turn up with the same issue. However, even after disabling the modem in BIOS I was unable to stop the VPN connection trying to look for a modem. In the end I had to re-install windows. 

I really hope that a windows update hasn't caused this as I will be dealing with a lot more laptop.

2ND UPDATE: The first laptop which I thought I managed to fix now looks like it connects but just after the "Registering your computer" message appears, it drops the connection and tries to redial. As a result I will be rebuilding that machine also.  

Adding Screen Prints to Dynamics CRM Articles

When we installed Dynamics CRM 2011, the first thing I wanted to use it for was the Articles function. At last a place where I can store all those solutions to customers problems which can be serchable. Also we could use it to send to customers who need, to set up thier iPhone for example.
But the one thing i couldn't figure out was how to include screen prints into an article. I can across a fix which worked but missed one omission which meant I wasted hours.
If you are using the Outlook CRM add in, do not try to do this from within Outlook. You won't be able to drag the pictures in. You must do this from IE.

 

• First off, you will need to be able to upload your screen prints to a server offsite. This can be an image store or in a directory on your web server. Basically the article will display the image as a refernce. That way, when its sent to someone, they will be able to see the picture. If its stored on your network, they will see a red cross.
• Create a new article, leave spaces where you intend to insert your screen print.

• Open another web page and navigate to the area on your website or image store, that houses the picture.
• Then drag the image from one page to the spot in the article. 

 

Splitting VPN Internet Traffic

I had an instance where someone was using the default windows VPN client on a Windows XP machine connecting to a SBS 2003 server. They were complaining that when the VPN was connected, web browsing traffic was being routed down the VPN and not taking advantage of the fats 8MB line they had.
They asked if there was any way of splitting the traffic so that the Internet would use the local router and all other traffic go down the VPN. Well, transpires there is.

1.       Make sure the VPN is disconnected first
2.       Right mouse click on the connection and select Properties
3.       Select the Networking tab
4.       Then click on TCP Internet Protocol
5.       Click on Advanced
6.       Then uncheck the Use default gateway on remote network
7.       Click OK three times
8.       Now only traffic destined to remote network will go through VPN

This works with XP, Vista and 7 VPN connections.





HP Officejet Pro 8500 A910 won't scan

Jesus! this printer is so awful, its unbelievable. I thought, oh, touch screen, looks really nice.
I set up two brand new Dell Vostro's on a simple network and then configured this printer on a wired connection. Installed the software fine, printing to it was also fine, happy days.
Then I tried to initiate a scan from one PC, this also worked fine. Tried on the second, looks like it scans and then bombs out with a "Scanner communication cannot be established"
Thought I would continue this the following day. Next day however, the first PC now didn't want to scan anything. When I tried scanning from the printer to the PC, this too displayed an error message on the screen.
I tried re-installing the software, download the latest version, use the HP removal program and then install the software and finally upgraded the Firmware. All this failed! These on on brand new PC's!
In the end I tried to configure the "Scan to Network" option and this seemed to work. I need to deliver this kit to the customer so this is the only way it can be done. I have spent almost 4 hours trying to figure this out. I'm sure you already found all the posts related to this problem on the HP Forums but if you haven't, please do not buy this printer!