Thursday 19 August 2010

Unable to delete Blackberry emails

There is an issue where you are unable to delete mails from the blackberry handset usuing the delete function or even the delete prior.
It looks like when the email database design gets updated this occurs.
You need to go into Blackberry Desktop Manager and go to Backup and Restore, then click Advanced. Then select Messages in the right pane. Once you have that selected, click the Clear button and the Close. Go ahead and close out of Backup And Restore, close Desktop Manager and disconnect your blackberry.
More information can be gained from Balckbery KBase article KB11860

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